DOMESTIC ORDERS

Orders placed Monday through Friday before 11am EST will be processed and shipped that day.
Orders placed Saturday and Sunday will be processed on the following Monday.

Order processing will not take place on major US holidays (Thanksgiving, Christmas Day, New Years Day).

• UPS Ground for domestic orders under $250 are determined by weight

*For Alaska or Hawaii orders, please allow 6-10 business days for standard shipping (Parcel Post) and 2 to 3 business days for express shipping (Priority).

*At this time we do not ship to PO Boxes.*

INTERNATIONAL ORDERS

We currently ship internationally to the following territories:

• Canada
• Mexico
• United Kingdom

*If your country isn’t listed, please e-mail us at info@teamgsn.com to ask if shipping is available there.

*All international orders placed will be shipped USPS International Express Mail estimated by weight and will arrive generally within 7 business days depending on location.

*Orders received by 11am PST, Mon-Fri, will be shipped out that same day. Orders placed Saturday and Sunday will be processed on the following Monday.

*If you have special delivery instructions, just include a note in the Comments box upon placing your order. We’ll do our very best to accommodate your needs.

Customs: Please note that you will be responsible for all duties, tariffs, and taxes charged by your own country. All transactions will be in U.S. dollars.

POSSIBLE DELAYS for international shipping subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Questions? Or if you prefer to order directly from Genesis Sports Nutrition Inc., you can instantly email us at info@teamgsn.com or call us at 561-685-9450 M-S 10am to 4pm EST.

ACCEPTED FORMS OF PAYMENT

Visa, Mastercard, American Express, Paypal

Your billing address MUST match your credit card information to place an order with TeamGSN.com. Your shipping address may be different. Address verification is a precautionary measure we take to ensure your safety and prevent fraud. Phone and online shopping does not allow us to request traditional forms of identification, e.g. a driver’s license, like a standard walk-in retail outlet. Instead we conduct address verification though your credit/debit card issuer to confirm your identity and verify the validity of your purchase, thereby ultimately protecting your credit.

RETURNS/EXCHANGES

We want you to be 100% satisfied with your purchase and understand if you need to return/exchange the item.

Returns must be received by us within 14 days of the ship date. Items must be in new condition with all tags attached and original packaging materials. Items purchased from TeamGSN.com are eligible for a full refund or exchange if returned within 14 days of purchase. The un-used portion of the product must be returned for a refund. Shipping charges on expedited orders are not reimbursed.

ALL SALE ITEMS ARE FINAL SALE. NO EXCHANGES, NO RETURNS, NO STORE CREDIT, NO EXCEPTIONS.
Send Back Your Domestic Return or Exchange (US Orders)

Send exchanges and returns to:
Attn: RETURNS Genesis Sports Nutrition Inc., 4521 PGA Blvd # 142, Palm Beach Gardens, FL 33418

TRACK YOUR ORDER

UPS Shipped Orders You will receive a shipping confirmation email once we ship your order and it will include your tracking number that you can click on to view the status.

USPS Shipped Orders are normally delivered in 3 - 5 business days, tracking is not available on USPS orders.

Questions? Instantly email us at info@TeamGSN.com or call us at 561-685-9450 M-F 9am to 5pm EST.